1. No change-of-mind returns or refunds
Four Artisans does not accept returns or provide refunds for a change of mind, a later design preference, an ordering mistake or a cancellation request where custom work conforms to the approved order. Each job is made to a client-specific design, material and specification and is not a standard off-the-shelf product.
2. Approval is the production lock
Check the CNC carving preview, dimensions, wording, quantities, material, orientation and finish before approval. No changes can be made to the approved job once the preview is accepted. A new requirement must be separately reviewed and quoted; completed and committed work remains chargeable, subject to applicable law.
3. Cancellation requests
Contact us immediately if you need to stop an order. Cancellation is not automatic and depends on work and commitments already made. If accepted, design, programming, procurement, material and production costs will be reconciled. Any balance that must lawfully be returned will be refunded; this policy does not permit disproportionate forfeiture or retention for an order we cannot fulfil.
4. Manufacturing defects or departure from the approved order
in. We may request inspection or additional information. Where our responsibility is established, a suitable remedy may include correction, rework, replacement or refund as required by the circumstances and applicable law. The custom-made nature of an order does not remove mandatory legal rights.
5. Natural material characteristics
Normal veins, mineral inclusions, shade variation and differences between screen previews and physical stone are not automatically defects. Client-approved variations and issues caused solely by inherent defects in client-supplied material are assessed against the agreed scope and material condition.
Our own negligence or defective service is not excluded.
6. Damage after handover
Third-party transit damage, incorrect installation, inadequate support, misuse, impact or alteration after handover is assessed according to cause and the agreed responsibilities. Carrier or insurance claims may be required. Poor packing or other loss attributable to Four Artisans is not excluded merely because the goods were in transit.
7. How to report a concern
Report visible issues promptly on receipt, and concealed issues as soon as reasonably discovered. Keep packaging and avoid alteration or installation until the issue can be documented where practical. Do not send goods back without written return instructions; a return for inspection does not itself confirm refund eligibility.
No short reporting period in this policy overrides statutory rights.
8. Approved refunds
Where a refund is agreed or legally required, we will confirm the amount, deductions if lawfully applicable, payment method and processing timeframe in writing. Banking processing times may vary. Payment reconciliation and tax credit notes will be handled as required by law.
9. Contact and disputes
in or +91 98226 70454. Indian law applies. Courts of competent jurisdiction in Pune, Maharashtra, India have jurisdiction subject to mandatory rights to approach another statutory forum.