1. Collection or arranged transport
Clients may collect completed goods or ask Four Artisans to arrange a suitable carrier. Shipping and transport are additional and charged at actual cost unless expressly included in the accepted quotation. Share the full address, postcode, receiving contact, access restrictions and required delivery scope before arrangements are confirmed.
2. Safe and suitable packing
We pack finished work with reasonable care according to its material, shape and agreed journey. Wrapping, separation, edge and corner protection, piece identification, pallets or custom crates may be used as appropriate. Special export packing or crating is charged separately where applicable.
Photographs or packing records can be agreed before dispatch. Packing reduces risk but cannot eliminate every handling or transit hazard.
3. Actual logistics and handling charges
Freight, courier charges, packing, crating, insurance, vehicle detention, lifting equipment and other agreed third-party costs are additional at actual cost. Estimates may change after final packing measurements or destination review. Charges and any material change should be confirmed with the client before dispatch.
4. Heavy material at the Pune unit
Loading and unloading large or heavy raw material or finished stone at our unit is separately chargeable unless included in writing. A crane, forklift or additional labour may be required for safe handling. Equipment hire and crane charges are payable at actual cost; we will coordinate the requirement and approval before handling wherever practicable.
5. Balance payment and dispatch readiness
The remaining 50% job payment, applicable GST and agreed additional charges must be cleared when the job is ready and before release or dispatch. Timing also depends on carrier availability, safe packing and confirmed receiving arrangements.
An estimated arrival date is not a guaranteed delivery date unless expressly agreed.
6. Transit risk and carrier responsibility
For client collection or a client-appointed carrier, risk of accidental transit loss or damage passes on documented handover to the client or that carrier, subject to applicable law. Where Four Artisans arranges a third-party carrier at the client’s request, we act as a transport coordinator unless a different delivery obligation is expressly agreed.
Third-party transit damage after proper packing and handover is for the carrier, insurer or client to address under the agreed shipping terms; it is not automatically Four Artisans’ responsibility. This does not exclude our liability for inadequate packing, negligent loading, an agreed delivery obligation or any liability that law places on us.
7. Insurance
Transit insurance is not included unless stated in the quotation. Clients are encouraged to request appropriate cover for fragile, high-value or heavy components before dispatch. Coverage, exclusions, insured value and claim requirements depend on the insurer and carrier.
An insurance claim is not guaranteed to be accepted.
8. Receiving, unloading and site access
The receiving party must arrange a responsible contact, safe access, adequate manpower, suitable lifting equipment and storage at the destination. Delivery does not include unloading, crane services, movement to another floor, unpacking or installation unless expressly included.
Disclose narrow roads, height limits, restricted delivery hours and lift limitations before booking; additional visits or waiting charges may be payable.
9. Inspect and document delivery
Where safe and practical, inspect the package and goods on receipt. Record visible damage or shortage on the delivery receipt and obtain carrier acknowledgement. Take photographs or video of the unopened package, labels, damage and unpacking.
Keep all packaging and notify us and the carrier promptly; concealed damage should be reported as soon as reasonably discovered. We can provide available dispatch records to support a claim without accepting responsibility for damage caused solely by a third party.
10. International dispatch
FedEx, DHL or a suitable freight provider may be considered subject to shipment dimensions, weight, destination and carrier acceptance; no official partnership is implied. Export packing, customs documents, import duties, taxes, clearance, destination fees and unloading responsibilities must be agreed in writing.
Doorstep service is subject to service availability and does not imply payment of import duties or inside delivery. Any trade term or special risk allocation must be recorded in the quotation.
11. Delays, failed delivery and storage
Carrier disruption, weather, customs inspection, incomplete documents, site inaccessibility and other events may delay delivery. Notify us promptly of address or access changes before dispatch. Re-delivery, detention or storage charges caused by receiving-side issues may be payable at actual cost where supported and agreed.
The parties will discuss a reasonable resolution where dispatch cannot proceed.
12. Installation and claims
Installation is separate unless expressly quoted. The client and their installer must confirm substrate readiness, structural support, fixing design and safe handling. Report manufacturing concerns under our Returns & Refunds Policy. This transport policy does not remove mandatory consumer rights.
in or +91 98226 70454; jurisdiction is Pune, Maharashtra, India, subject to applicable statutory jurisdiction.