1. Scope and acceptance
These terms apply to custom CNC cutting, carving, engraving and fabrication undertaken by Four Artisans. The accepted written quotation, approved drawings and agreed job-specific scope form the order. Any expressly agreed written variation takes priority over a conflicting general term, subject to applicable law.
Sending an enquiry alone does not confirm an order.
2. Quotation and order confirmation
Prices are based on the specified material, dimensions, quantity, finish, drawings and scope. Changes to those assumptions require a revised quotation. Quotations are valid for the period stated in them. Production is scheduled after receipt of the advance, usable files, final approval and any required material.
Material supply, design development, finishing, installation and logistics are included only where expressly quoted.
3. Payment: 50% advance and 50% on completion
A 50% advance of the agreed order amount is payable to confirm the order. The remaining 50%, together with applicable taxes and agreed additional charges, is payable when the job is ready and before collection or dispatch. Production or dispatch may be held pending cleared payment.
Payment instructions must be confirmed through our official contact details.
4. GST and invoicing
Prices exclude GST unless expressly stated otherwise. Our standard quotation basis for applicable CNC jobs is 18% GST additional. GST is charged and invoiced at the rate legally applicable to the particular goods or service; a different statutory classification, exemption or qualifying export treatment takes precedence.
Tax will not be omitted on request. Provide correct billing, GSTIN and export details before invoicing.
5. Final preview approval: no production changes
The client must check the CNC preview, drawings, spelling, artwork, dimensions, units, thickness, orientation, relief depth, holes, profiles, joints, quantities and finish before written approval. Once the CNC carving preview is approved, the job is frozen and no changes can be made to that approved job.
A later request is treated as a separate scope for technical review and a fresh quotation; affected work, material and programming already committed remain chargeable. A digital preview represents geometry and intent, not an exact guarantee of natural stone colour or finished appearance.
6. Client drawings, permissions and site dimensions
The client is responsible for the accuracy and completeness of supplied files, site measurements and design instructions, and must have permission to reproduce all designs, logos and artwork. Four Artisans may request clarification or decline unlawful or infringing content.
Installation interfaces, structural adequacy, support systems and regulatory approvals remain the responsibility of the client and their appointed professionals unless a specific service is separately agreed.
7. Material and machining considerations
Natural stone can contain veins, shade differences, inclusions, fissures and internal weaknesses. These characteristics do not by themselves establish defective work. Photographs and screen colours may differ from the physical material. Samples, achievable detail, remaining thickness and acceptable finish should be approved where relevant.
No numerical machining tolerance is assumed unless expressly agreed in writing.
8. Client-supplied material
Client-supplied stone or boards must be suitable in size, condition, thickness and quantity for the approved job, with an agreed machining allowance. Existing damage should be recorded before handling. Latent cracks, internal defects and inherent material weaknesses can cause breakage during otherwise careful handling or machining; additional material and resulting rework may be quoted separately where the cause is not attributable to Four Artisans.
This does not exclude responsibility for our own negligent handling or failure to follow the agreed scope.
9. Loading, unloading and lifting at our unit
Handling of large, oversized or heavy raw material and finished components at our Pune unit is chargeable in addition to the job price unless included in the quotation. Loading, unloading, labour, forklift, crane or other lifting equipment may be required.
Crane hire and third-party equipment are charged at actual cost, with the requirement and estimated charges communicated for approval wherever practicable. Unsafe unloading or handling may be postponed until suitable arrangements are made.
10. Completion, collection and storage
Completion dates are estimates unless a binding date is expressly agreed. Approval delays, material issues, equipment breakdown, power interruption, force majeure, carrier delays or changes to the agreed scope may affect timing. We will communicate material changes.
Collect or arrange dispatch promptly after readiness notification and payment. Any storage charges must be communicated and agreed in writing; goods are not automatically treated as abandoned.
11. Custom orders, cancellations and remedies
All jobs are custom made. We do not offer change-of-mind returns or refunds for work conforming to the approved order. An accepted order cannot be cancelled as of right. If a cancellation is agreed, completed design, programming, procurement, material and production commitments will be accounted for; any lawful balance due will be settled.
No cancellation charge will exceed what is permitted by applicable law. Verified defects or non-conformity will be assessed for a lawful remedy; mandatory rights are not excluded.
12. Packing, transport and installation
We pack goods appropriately for the agreed material, geometry and transport method. Shipping, freight, crating, insurance, loading, unloading, customs and installation are separate charges unless included in writing. Transit risk and carrier responsibility are governed by the agreed shipping scope and our Shipping / Transport Policy.
No term excuses inadequate packing, negligence or breach of an applicable duty by Four Artisans.
13. Inspection and reporting concerns
Inspect completed work before collection or dispatch where practical. Report apparent damage, quantity discrepancies or deviations promptly with the order reference and clear photographs. Report concealed issues as soon as reasonably discovered.
Do not alter, install or discard affected goods or packaging before discussing inspection where reasonably possible. Prompt-reporting requests do not remove statutory rights or applicable limitation periods.
14. Confidentiality and project media
Share only files needed for the enquiry or job. We use project information to assess and carry out the agreed work and may share necessary details with service providers involved in it. Confidentiality or non-disclosure requirements should be agreed before sensitive files are shared.
Identifiable client projects, logos or confidential artwork will be used for publicity only with appropriate permission or an otherwise lawful basis.
15. Liability and matters outside reasonable control
Responsibility is assessed according to the agreed scope, the cause of loss and applicable law. We do not promise compensation for speculative business losses or third-party delay costs merely because a completion estimate changes. Nothing in these terms excludes a liability or remedy that cannot lawfully be excluded.
Events outside reasonable control may require rescheduling and a written resolution of affected work and payments.
16. Governing law and Pune jurisdiction
These terms are governed by the laws of India. Subject to mandatory statutory jurisdiction, courts of competent jurisdiction in Pune, Maharashtra, India shall have exclusive jurisdiction over disputes arising from the order. This clause does not restrict access to a consumer commission, tribunal or other forum where applicable law provides otherwise.
in or +91 98226 70454 so that we can seek a practical resolution.